We are sad to hear you may have had a problem or issue with our service, please get in touch so we can make it right.
We are able to get 98% of our complaints handled over the phone by our trained team of dispatchers and management team. However we understand that some issues may be complicated so may ask you to email us instead so we can thoroughly investigate.
If you feel that we may not be able to / or have not handled your complaint properly please contact Manchester City Council of who we are licenced by.
You can contact the council on 0161 234 5000 or contact them via their webform at https://www.manchester.gov.uk/info/1126/taxi_and_private_hire_passenger_information
